Question 1

What are the U.S. shipping rate, coverage, and delivery timing?

Accepted Answer

Liberty Essence has not confirmed its outbound U.S. shipping rate, delivery coverage, or delivery timing. Please contact Liberty Essence before ordering to ask for the current shipping terms.

Question 2

How long do I have to request a return?

Accepted Answer

Return requests must be made within 30 days of delivery.

Question 3

Can I return an item if I change my mind?

Accepted Answer

For a change-of-mind return, the product must be unopened and unused and in its original packaging. The request must be made within 30 days of delivery.

Question 4

Who pays for return shipping?

Accepted Answer

Customers pay return shipping for change-of-mind returns. Original shipping charges are not refunded, except where required by law.

Question 5

When and how are approved refunds issued?

Accepted Answer

After a return is received and reviewed, any approved refund is issued to the original payment method.

Question 6

How are returns handled for a two-product offer?

Accepted Answer

Returning both products unopened qualifies for a refund of the bundle price. If one product is returned and one is kept, the retained product is adjusted to the $24.99 single-product price.

Question 7

What should I do if an item is damaged, defective, or incorrect?

Accepted Answer

Damaged, defective, or incorrect items are handled separately from change-of-mind returns. Contact Liberty Essence with a question about the item.